Common Questions, Straight Answers.

Conversation intelligence software records, transcribes, and analyzes phone calls using AI to surface patterns, missed opportunities, and coaching insights that would otherwise be buried in thousands of conversations. Instead of a manager manually listening to calls, the AI flags exactly which calls need attention and why. It turns your call volume from a blind spot into a competitive advantage.

AI call analysis works by processing recordings of your inbound and outbound calls, then evaluating them against criteria specific to your business — things like whether a follow-up was offered, how objections were handled, whether pricing was discussed, or if a caller expressed high intent but wasn't moved forward. The system scores each call, flags exceptions, and surfaces actionable recommendations for coaching and process improvement. With tools like CallSense, this happens across every call automatically, giving managers a clear picture without manual review.

Businesses that rely on the phone to generate revenue — HVAC, home services, automotive dealerships, RV dealers, financial services, healthcare practices, and professional service firms — see the strongest results. If your team handles high call volumes, serves multiple locations, or struggles with inconsistent conversion rates between reps, call intelligence software can have immediate and measurable impact. The more calls you take, the more value it returns.

Most clients using CallSense see actionable insights within the first reporting cycle — often within two to four weeks of going live. Early wins typically come from identifying high-intent calls that weren't followed up and behavioral gaps that are straightforward to correct. Sustained improvement in conversion rates and team performance typically becomes measurable within 60 to 90 days as coaching recommendations are implemented and tracked.

CallSense starts at $699/month for up to 1,000 calls and scales from there. For most phone-driven businesses, recovering even one or two missed sales per month more than pays for the service. We've had clients tell us CallSense delivered more depth than $13,000 worth of outside coaching in a fraction of the time. The real question isn't whether it costs money — it's how much revenue you're leaving behind without it.

CallSense analyzes the full conversation — who spoke, what was said, how objections were handled, whether follow-up actions were committed to, signs of caller frustration or high intent, adherence to your process and scripts, and how calls compare across reps and locations. It flags missed deals, failed handoffs, and team performance gaps, then packages those findings into clear, actionable recommendations rather than raw transcripts you have to decode yourself.

Basic call recording gives you a library of audio files that no one has time to listen to. CallSense actually analyzes every call and tells you what matters — which calls represent missed revenue, which reps need coaching, and what specific behaviors are costing you. It's the difference between having a security camera and having someone watch the footage and report back with actionable findings. Recording stores the data; CallSense turns it into decisions.

Yes — CallSense is designed to connect to your existing phone system or call recording infrastructure without requiring you to change your workflow or swap out your current tools. Setup is handled by our team and requires no technical changes on your end in most cases. If your setup has unique requirements, we offer custom integrations to make it work.

CallSense gives managers a focused view of performance gaps instead of requiring them to randomly audit calls and hope they find the right ones. Each reporting cycle highlights specific calls worth reviewing, ranks rep performance, and provides coaching guidance tied to real examples from your own call data. For our Guided Impact tier, we go further — pairing AI insights with human coaching sessions and personality-based training delivery tailored to each team member.

AI doesn't replace human judgment — it makes it far more effective. A manager listening to calls randomly might review 10 to 20 calls a week. CallSense analyzes every call and surfaces the ones that actually matter, so when a human does engage, they're spending time on the right conversations with the right context. The combination of AI scale and human insight is what drives results. That's why our Guided Impact tier pairs AI with human coaching rather than treating them as alternatives.

The vast majority of Aptly Able's outreach is SMS-based. SMS delivers higher engagement, faster response rates, and simpler compliance than pre-recorded voice drops. Our team also conducts live follow-up calls when appropriate — the combination of text and live contact is what drives our strong conversion rates. Ringless voicemail drops are a different category of outreach that we generally do not rely on for our clients.

Yes — Aptly Able is 100% TCPA compliant. We've invested significantly in becoming genuine compliance experts and have the top TCPA attorney in the country on retainer. When you work with us, compliance is covered. You don't need to navigate the legal complexity of automated outreach on your own — our systems and processes are built around it from the ground up.

VoiceDrop works by targeting your unworked leads, cold database contacts, and missed opportunities with a structured outreach sequence — typically a combination of SMS messages and live outbound calls. Our team engages, qualifies, and books appointments directly onto your calendar. You pay for qualified leads delivered, not messages sent or calls attempted. We document outcomes and continuously improve the workflow based on what's converting for your specific business.

Results vary by industry, lead quality, and database age, but our clients consistently outperform what they can achieve in-house. We've heard from GMs at large dealerships that VoiceDrop "often hits twenty-five percent" conversion on leads where fifteen percent would be considered strong. For HVAC and home service companies, VoiceDrop frequently becomes their primary source of scheduled appointments during slow periods. Our outcome-based pricing (starting at $100 per delivered lead) means you only pay when results are delivered.

VoiceDrop is purpose-built for phone-driven businesses where appointments and inbound calls directly drive revenue. Our strongest results come from HVAC and home services, automotive and RV dealerships, financial services and insurance, and healthcare and professional services. If your business has a database of past customers or unconverted leads and your team doesn't have time to consistently follow up, VoiceDrop is built for you.